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Start Here Game Servers Minecraft Plugins & Addons Discord Bots Discord Bot Recipes Languages & Runtimes Web Apps & APIs Projects: Build & Ship Databases & Storage Deploy with Git Developer Workflow Panel & Server Tools Billing & Account Troubleshooting

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Falix Guides/Billing & Account

Billing & Account

Buying premium, invoices and VAT, changing plans, failed payments, cancelling and refunds, support tickets and your account.

How billing works

What a premium server costs and why, how billing cycles and their discounts work, where account credit and gift cards fit in, which payment methods you can use, and a tour of the Billing page.

Invoices and VAT

Where your invoices and credit notes live, how their numbers and statuses work, what the document shows, how to download a PDF, how VAT is charged by country, and how an EU business adds a VAT number for reverse charge.

Buy a premium server

The checkout step by step, from picking a plan and location to paying, what happens in the minute after payment, and how to turn your existing free server into a premium one without losing its files.

BeginnerPremium

Change resources or billing cycle

How to give a premium server more or less RAM and CPU, how to switch it to a longer or shorter billing cycle, and exactly how the prorated charge or credit shows up on your account.

Payment problems

What happens, day by day, when a renewal fails and how to fix it; how to update or switch your payment method; what to do when you paid but see no server; and the quirks of each payment provider.

Cancel a server and refunds

How to cancel a premium server and what happens to it afterwards, how to undo a cancellation, the alternatives (vacation mode, downgrading, deleting), and the 14-day refund terms with the self-service way to claim them.

Support tickets: how the Support Center works

Open a ticket, attach logs, add people, reply, close and reopen — plus who answers: Felix replies first on every ticket, and a person steps in on paid plans or for faults on Falix's side.

Delete your account

Request deletion from Profile → Settings, what the 14-day cooldown does and how to cancel it, what gets erased and what Falix keeps, and how to download a copy of your data first.

Suspended? What it means and what to do

The three kinds of suspension — your account, one server, or an unpaid plan — what the panel shows for each, the rules behind them from the Acceptable Use Policy, and how to fix it or appeal.